Date: Tuesday, March 20
Time: 11:30 AM to 1:00 PM
Title: Crafting an Exceptional Employee Experience: Why Design Thinking Matters- and Where To Begin
Location: Pappadeaux
76 North East Loop 410
San Antonio, Texas 78216
Description: In this lively, fast paced workshop, learn about Employee Experience Design (spoiler: it’s about more than process improvement!), it’s origins, and why it matters now more than ever in the war for talent. Discover why journey mapping and the concept of ‘moments that matter’ can help transform your service or program delivery with a paradigm shift.
Come away with actionable tips and a simple framework to begin applying the principles of design thinking to your business unit or organization today!
Speakers: Aimee Victoria & Matt Stuckey
Aimee Victoria, Program Manager, Leadership Development at CPS Energy
Aimee leads employee experience design (EXD) in onboarding for all new hires at CPS Energy. She drives innovative, transformed service delivery strategies with intentionally designed organizational environments,communications and events to provide best in class employee experiences. Aimee holds a BA English from Westminster College (PA) and an M. Ed. In Instructional Leadership and Curriculum Design from the University of Oklahoma. She has a passion for helping people live their best life and actively coaches Military Veterans who are transitioning to civilian careers. Aimee is a professional writer and her work has been featured in several major magazines. When she is not coaching or creating, she can be found riding Dressage on her beloved horse Pan at the Fort Sam Equestrian Center.
Matt Stuckey, Employee Experience Architect, USAA
Matt’s passion centers on translating user insights into vision, strategy and service designs that balance user and business needs, and transform businesses around user expectations. Matt is an employee experience architect for USAA. His 20+-yr career has included leadership roles in human resources, market development & business development in a variety of industries. He is a skilled practitioner of values-based leadership, service design, customer experience design and employee experience design. Matt earned his MBA from the University of Dallas, and his undergraduate degree from Rice University. He is a GE-certified Six Sigma Greenbelt, a University of Texas-certified Innovator, a CXPA-certified Customer Experience Professional, and a retired Marine Corps commissioned officer. Matt and his wife Erin have two sons, and enjoy cooking and the outdoors.
